FAQ

Order Processing and Delivery

1. How is my order processed and prepared?

• Orders are processed within 2-5 business days, ensuring efficient and timely preparation for shipment.

2. What shipping options do you provide?

• We offer two shipping options:
  • Free Shipping: Delivers within 7-14 business days, ideal for those who prefer a cost-effective solution.
  • Standard Shipping: fast Shipping: Utilizes a direct shipping line for faster delivery. The exact time frame varies based on the destination ,Shipping time is around 3-7 day.

3. What are the average delivery times for different regions?

• USA:  5-14 business days
• Canada & Europe:  7-14 business days
• Australia: 8-17 business days
• Other regions: 10-20 business days

4. How can I track my order?

• After dispatch, you'll receive a tracking number. You can track your package on our website or through the carrier's tracking system.

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Returns, Refunds, and Cancellations

5. Can I cancel my order?

• Orders can be cancelled within 24 hours of payment. Please email support@colourcrash.com with your order number for cancellation.

6. How are returns and refunds handled?

• Returns are accepted within 30 days of receipt. Contact us with your order details to initiate a refund. Refunds are processed within 7 business days after we receive the returned items.

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Product Information

7. What is included in a Paint By Numbers kit?

• Each kit contains a pre-printed linen canvas, a numbered acrylic paint set, paint brushes, and a hanging kit.

8. Are the paints in the kit safe for use?

• Yes, our acrylic paints are non-toxic and safe for all ages.

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Custom Kits and Product Quality

9. Can I order a custom Paint By Numbers kit?

• Yes! Upload a photo, and we’ll create a personalized kit for you.

10. How accurate are the custom kits to the original photo?

• Custom kits aim to closely match your photo, though some variations are natural due to the paint-by-numbers format.

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How to Paint by Numbers

11. How do I start with my Paint By Numbers kit?

• Scroll to the bottom of our webpage to find an informative video guide. This visual tutorial will assist you in every step of your Paint by Numbers journey, ensuring an enjoyable and successful painting experience.

12. What tips are there for achieving the best results?

• Follow the numbered sections on the canvas carefully and take your time to ensure quality work.

13. Where can I get help if I encounter issues?

• Our customer support team is ready to assist with any challenges. Email us or visit our online resources for guidance.

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Payments and Security

14. What payment methods are accepted?

• We accept major credit cards, Shopify Pay, PayPal .

15. Is my payment information secure?

• Absolutely, we use SSL encryption to ensure the security of your payment details.

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Additional Support

16. How can I contact you for more assistance?

• For any further queries, reach out to our customer service team at support@colourcrash.com. We're committed to providing excellent customer service.

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Need More Information? Our customer support team is always here to help with any additional questions or concerns. Feel free to contact us anytime!

 

Mounting Your Canvas Frame

• Watch our brief instructional video for an easy step-by-step guide on mounting your canvas frame. The video is designed to provide clear and simple instructions for a smooth setup. Find it on our website for practical visual assistance.

Removing Wrinkles from Your Canvas

• Our Paint by Numbers canvas, made from quality cotton and linen, can be ironed to remove wrinkles. Use a mid-range heat setting on your iron and avoid high temperatures to ensure the canvas stays in perfect condition. This gentle method will smooth out your canvas effectively.